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Frequently asked questions.

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  • 1. What services does your company offer?
    We provide bespoke 3D printing, mass production of 3D printed goods, consultations, and specialist CAD (Computer-Aided Design) work. Whether you need a single custom item or a large production run, we can assist with design, prototyping, and final production.
  • 2. How do I start a project with you?
    Simply contact us to discuss your project details. We’ll arrange a consultation to understand your needs, discuss design requirements, and provide an estimate. For complex projects, we offer CAD services to develop precise, tailored designs
  • 3. What types of materials do you use for 3D printing?
    We offer a wide range of materials, including PLA, ABS, PETG, Carbon fibre nylon, and more. If you have specific material requirements, let us know, and we’ll work to accommodate your needs based on project feasibility and desired properties.
  • 4. What are the lead times for bespoke and mass production orders?
    Lead times vary depending on project complexity, quantity, and material choice. Bespoke orders typically take 3–7 days, while larger orders may take longer. We’ll provide a specific timeline once we’ve assessed your project details
  • 5. Can you help with the design process if I don’t have a CAD file?
    Yes! Our specialist CAD team can create custom designs from scratch based on your ideas and requirements. We’ll work closely with you to refine the design before proceeding to the production phase.
  • 6. What industries do you serve?
    We work with various industries, including manufacturing, product design, healthcare, education, and more. Our services cater to both businesses and individuals needing high-quality 3D printed parts.
  • 7. Do you offer bulk discounts for mass production orders?
    Yes, we offer competitive pricing and bulk discounts for larger orders. Contact us with your project details, and we’ll provide a quote tailored to your requirements.
  • 8. Can I request samples before placing a large order?
    Absolutely. We can provide samples to ensure you’re satisfied with the design, material, and finish before committing to a full production run.
  • 9. What file formats do you accept for 3D printing?
    We accept STL, OBJ, and STEP files, among other common 3D model formats. If you need help converting your files, our team can assist.
  • 10. Do you ship internationally?
    Currently, we are UK-based and primarily serve the UK market. However, we can arrange international shipping on a case-by-case basis. Additional shipping fees and customs charges may apply.
  • 11. How do I pay for my order?
    We accept payments via bank transfer, and all major credit/debit cards, and PayPal.
  • 12. What if I have further questions or need ongoing support?
    We’re here to help! Reach out anytime for questions, support, or project updates. Our team is dedicated to providing excellent customer service and technical support throughout the process.
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